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ASALاصل

Returns & Exchange

CLEAR POLICY. PEACE OF MIND.

Size exchanges and returns handled without the runaround.

01

Eligibility

Returns and exchanges are accepted within 7 days of delivery for unworn items in original condition with all included packaging and accessories.

02

Size Exchanges

Size exchanges are available subject to stock availability. Contact us within 7 days of delivery to arrange an exchange.

03

Return Shipping

Return shipping costs may apply depending on the reason for return. Items returned due to our error (wrong item, damaged on arrival) will be handled at no cost to you.

04

Damaged Items

If you receive a damaged item, contact us within 48 hours with photos. We will work with you to resolve the issue promptly.

05

Non-Returnable Items

Worn items, items without original packaging, and items returned after the 7-day window are not eligible for return or exchange.

Before You Start

To start a return or exchange, contact us on WhatsApp or through the contact page with your order number and the reason. We'll guide you through the process from there.